Problem:

What happens when items in the knowledgebase become outdated? Out of date information takes up space, adds to information overload, and may lead to costly errors when relied upon by users. Who is accountable for removing outdated items?

Qexchange Solution:

The Shelf Life Management module offers tools to help keep the knowledgebase current and accurate.

Items Due to Expire
Knowledgebase contributors can set an expiration date for each item. The system can be scheduled to scan the entire knowledgebase periodically for items that are due to expire.

Contributor Notification
Contributors receive email reminding them to attend to items that are approaching expiration. A designated administrator is notified as well. Contributors can view a list of items due to expire, and their status.

Resolution Wizards
Contributors can use online wizards to update or archive an item, or extend its shelf life, quickly and easily. Contributors who do not take action receive a second email notice after the expiration date has passed notifying them that their expired items have been automatically removed from circulation. If needed, a contributor can always update the item and return it to action.