Problem:

How do you operationalize best practices? How do you achieve consistency and accuracy? How can you organize knowledge in the context of work functions and processes?

Qexchange Solution:

The Task Guidance & Support module provides a performance-centered window into the knowledgebase. Critical job procedures, tasks and protocols are defined for people in key job functions. The most salient information, tools and resources can be found at the moment of need to accomplish the task at hand.

Workflow authoring wizard. click to enlarge

Critical Job Functions
Task Guidance & Support is role-based. It enables you to identify the job roles and functions most critical to the success of your organization, and customize access to the knowledgebase for those audiences. Users have access to relevant task guidance and support based on their user profile.

Work Procedures & Tasks
Functional experts and/or performance analysts configure the system to reflect the specific work procedures and tasks performed by a given role. Users can get on-the-job guidance along with real-time access to the information, tools and resources needed to accomplish the task at hand.

Performance Support Tools, Information & Resources
Job tasks and knowledgebase content are maintained either in a tightly managed, or loose, self-organizing way, depending on your organization's requirements. Easy-to-use controls and wizards enable functional experts to keep the task guidance & supporting content relevant, accurate and strategically focused.