Problem:

How can you assure that the content in your knowledgebase is valued? How can you influence contributors to keep their content accurate, current, and on target?

Qexchange Solution:

The User Ratings & Reviews module provides fast, convenient ways for users to provide feedback on the knowledgebase items they use. Content owners have special tools to monitor user ratings and reviews of their content. Since user ratings and reviews are visible to all users, it is in a content owner's best interest to continuously improve content based on user feedback.

Users can rate and review items in the knowledgebase for continuous improvement. click to enlarge

User Ratings
Users can rate any item in the knowledgebase. Average rating and total number of raters is available for all to see. Knowledgebase contributors easily identify and improve poorly rated items that are requested a lot.

User & Editor Reviews
Users can write reviews, long or short, of any item in the knowledgebase. Reviews are available for all to read. Official reviews can be posted by editors.

Top-Rated Reviewers
Users can indicate whether or not they find a particular review helpful. The reviews of the most top-rated reviewers appear at the top of the list.