A successful knowledge exchange is organized and presented in a way that is intuitive to end users because it reflects their context and provides a clear path to value.

Q Innovation works with your staff to analyze your work context: work environment, workflow, functions, tasks and outputs. Together, we discover how your organizational knowledge is classified and categorized; how it matches up with the work context, and how the strategic goals of your business are supported by your knowledge capital. From this "user context", we work with you to design an appropriate structure for your knowledge exchange.
Audience Segmentation
Q Innovation works with your staff to identify primary, secondary and other audiences. We identify natural user groupings and segmentation and their associated use models.

Knowledge Domains and Categories
Our consultants work with your staff to identify the emergent content areas, topics and indexing schemes that can be applied to browse, search, filter and sort the knowledgebase.

Audience Tasks and Workflow
Q Innovation analyzes the critical tasks and procedures performed by your users and defines a performance-centered interface to the knowledgebase.